I clear my throat. "Um, every time my cat sits next to the computer, it freezes."
I gush on. "And if my arm brushes the side of the computer, it freezes."
"Are you ... what are ... uh--" he cuts off so abruptly, it sounds almost like he pressed the mute button.
"Sometimes, the screen goes black," I add. "When I try to raise the volume."
"May I put you on hold for a moment?"
I fidget while I wait. He comes back on the line. "Are you doing anything else when it freezes?"
"Sure, emails to a ton of people I owe emails to, trying to leave blog comments, trying to get work done. Look, I'm not inept. I've upgraded hard drives, memory, CD players, DVD players, soundcards. I even built my own computer once, from scratch."
Silence. Then, "so when your cat sits next to your computer, it freezes. Also when you touch the side of your computer?"
"Where is the power button located?"
"On the top!"
Another pause. "Okay, I'm going to send you a box."
"Should I include the power cord?"
"We won't need it." Another pause. "But can you send the cat?"