I hate the phone.
I only talk to my best friend on the phone, about once a month, and DH, only when he’s gone. Otherwise, if I’m going to talk to someone for an hour, I meet them. Or email them. I don’t do chatting on the phone.
But I’ve spent two hours on the phone, trying to get some information from a stupid bank. They keep transferring me around, and every other transfer is to the customer service department.
Except humans don’t answer at the customer service department.
They want me to SPEAK into the phone. I’m not even allowed to push buttons, I have to SPEAK.
This infuriates me, because the damn computer NEVER understands my voice. Not only that, but they don’t even give the OPTION to talk to a human.
So I try to speak lower, I try to speak more clearly, but every time the same thing happens. I try louder. I try to make the pitch of my voice lower and talk louder. I try to enunciate every single letter.
After the damn computer tells me a million times that they don’t understand my response, I start pushing the "0" button furiously. When that doesn’t work, I end up yelling into the phone "HUMAN! OPERATOR! HUMAN! GIVE ME A F*CKING HUMAN! HUMAN BEING! REAL PERSON! JUST LET ME TALK TO SOMEBODY!!!!!"
During which, the computer keeps interrupting to tell me it doesn’t understand. Finally, it hangs up on.
Now see, I was perfectly fine with the phone banking that allowed you to push numbers, especially when all it took was pressing the zero button to talk to a human.
It just sucks.