So I wanted to cancel Earthlink and DirecTV, and switch to a Time Warner and Roadrunner package, but I'm second-thinking it.
Anyone here have any experience with them?
Every time I call, they won't let me talk unless I give them my social security number, and they said they won't even install it unless I actually SHOW the technician my social security card.
And what's worse, the first time I called, this girl named Latoya answered, and she was SO full of resentment and boredom and unfriendliness, that I hung up and almost didn't order it.
I finally called back, and got someone else. He was cool, but then, at the end of the conversation, suddenly wanted me to mail in a copy of my DirecTV bill. I was like, why? And he was like, so you can get this pricing. I told him what if I didn't have DirecTV?
Hoops, hoops, hoops.
I did that. Now I need to change the installation appointment.
I called, waited FORTY MINUTES to change the appointment, and Latoya answered again. She refused to talk to me until I gave her my social security number.
THEN she told me she did NOT have a supervisor, and REFUSED to transfer me to someone else. And she told me I had to show the technician tomorrow my social security card.
That is insanity. I don't think so.
I gave it to them once. One time. I will not show it to all their employees..
I don't have these hoops with DirecTV or Earthlink. Sure, I'll save money, but I'm not sure it's worth it.
Sheesh. DirecTV and Earthlink asked for my business. Time Warner wants me to bend over and take whacks in order to do business with them.
I don't think so.
What cable do you have? What internet service provider?
I can't wait until DH gets home. I hate talking on the phone.
PS: Just did a google search for "Time Warner Customer Service." On the first page of results, I got this story, this story, this story, and this story. I don't think I'll be doing the switch. That's just the first page of results, and I didn't even put in "Time Warner bad customer service."